Thank you for choosing Esther’s Pet Care Service for your dog training and pet care needs. Our goal is to provide professional, reliable, and personalized service while maintaining respectful, productive relationships with every client.

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By scheduling services with Esther’s Pet Care Service, you acknowledge that you have read, understood, and agree to the following terms and conditions.

 

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1. Services

 

Esther’s Pet Care Service provides professional dog training and pet care services as agreed upon between the Company and the Client.

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Services may include, but are not limited to:

• Private Dog Training

• Group Training (Hike & Train) Sessions

• Behavioral Modification

• Pet Sitting

• Pet Care Visits

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Appointments are scheduled based upon availability.

 

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2. Scheduling

Appointments are reserved exclusively for each client.

Recurring appointments may be offered when scheduling permits; however, recurring time slots are not guaranteed indefinitely and remain subject to this Agreement.

 

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3. Payment Policy

 

Unless otherwise stated, invoices are issued following completion of services through PayPal.

Payment is expected according to the due date listed on the invoice.

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Failure to pay invoices promptly may result in suspension of future services until the account has been brought current.

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Returned payments, chargebacks, or payment disputes may result in immediate suspension of services while the matter is investigated.

 

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4. Cancellation & Rescheduling

 

Clients who need to cancel or reschedule an appointment are asked to provide as much notice as possible.

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48 Hours Notice

• A cancellation fee of up to 50% of the scheduled session fee will be charged.

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Less Than 24 Hours Notice

• A cancellation fee of up to 100% of the scheduled session fee will be charged.

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No-Shows

• Clients who fail to appear for a scheduled appointment without at least 24 hours' notice will be charged 100% of the scheduled session fee or result in the declining of future bookings.

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Exceptions may be made for verified emergencies at the Company's sole discretion.

 

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5. Hike & Train Sessions & Pet Sitting

 

Hike & Train classes require reserved space.

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Make-up sessions may be offered when availability permits but are not guaranteed.

 

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6. Repeated Cancellations

 

Esther’s Pet Care Service understands that unexpected situations occur.

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However, repeated cancellations negatively impact scheduling and prevent other clients from reserving available appointment times.

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Clients who repeatedly cancel appointments, reschedule appointments on short notice, or fail to attend scheduled appointments may have their scheduling privileges modified.

 

Such modifications may include:

• Advance payment before appointments is confirmed.

• Non-refundable booking deposits.

• Loss of recurring appointment times.

• Limited scheduling availability.

• Temporary suspension of services.

 

These measures are intended to maintain fairness for all clients and protect reserved appointment times.

 

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7. Advance Payment Status

 

Esther’s Pet Care Service reserves the right to require advance payment or a deposit before confirming future appointments.

 

Advance Payment Status may be applied due to:

• Repeated cancellations.

• Multiple rescheduled appointments.

• No-shows.

• Outstanding balances.

• Prior payment history.

• Scheduling history.

• Any other circumstance reasonably affecting appointment reliability.

 

Clients placed on Advance Payment Status must submit payment (via PayPal invoice) before appointments are confirmed.

Failure to prepay may result in cancellation of the requested appointment.

 

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8. Outstanding Balances

 

Outstanding invoices and cancellation fees must be paid before future appointments will be scheduled.

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Esther’s Pet Care Service reserves the right to refuse future bookings until all outstanding balances have been satisfied.

 

 

9. Client Responsibilities

 

Clients agree to:

• Provide accurate information regarding their dog(s).

• Inform the Company of any aggressive behavior, bite history, or medical concerns.

• Ensure pets are properly secured before appointments.

• Follow training instructions to the best of their ability.

• Maintain a safe working environment for the trainer.

 

Failure to disclose behavioral concerns that could affect safety may result in immediate termination of services.

 

 

10. Safety

 

The safety of the client, trainer, pets, and the public is our highest priority.

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Esther’s Pet Care Service reserves the right to end or refuse any session if conditions are considered unsafe.

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Examples include, but are not limited to:

• Aggressive or dangerous animal behavior.

• Unsafe property conditions.

• Threatening conduct.

• Illegal activity.

• Severe weather conditions.

 

If a session is terminated due to safety concerns beyond the Company’s control, fees may still apply.

 

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11. Veterinary Emergencies

 

If an emergency involving the Client’s pet occurs during a scheduled visit and the Client cannot be reached, Esther’s Pet Care Service may seek emergency veterinary care.

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The Client agrees to be financially responsible for all veterinary expenses incurred on behalf of their pet.

 

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12. Right to Refuse or Discontinue Service

 

Esther’s Pet Care Service reserves the right to refuse or discontinue services at its sole discretion, including but not limited to:

• Repeated cancellations.

• Repeated no-shows.

• Unpaid balances.

• Unsafe working conditions.

• Aggressive or threatening behavior.

• Failure to comply with this Agreement.

 

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13. Business Discretion

 

Esther’s Pet Care Service reserves the right to modify scheduling requirements for individual clients based upon their account history.

 

Such modifications may include:

• Advance payment.

• Booking deposits.

• Reduced scheduling flexibility.

• Temporary scheduling restrictions.

• Suspension of recurring appointments.

 

These decisions are made to protect the Company’s scheduling availability and to ensure fairness for all clients.

 

14. Policy Updates

 

Esther’s Pet Care Service reserves the right to update these policies at any time.

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Clients will be notified of significant changes before they take effect.

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15. Acceptance of Agreement

 

By scheduling services with Esther’s Pet Care Service, paying an invoice, or signing below, the Client acknowledges that they have read, understood, and agree to abide by this Client Service Agreement & Cancellation Policy.